Bilingual Senior Business Consultant - US

divh2Bilingual Senior Business Consultant - US / h2pQuantum Metrics number one objective is happy people, diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian / Pacific Islander, LGBTQIA or other underrepresented backgrounds. / ppWe are also passionate about the connections we build with our customers. Youll not only work with some of the worlds most recognized brands, but build lasting relationships. / ppAt Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. / ph3Responsibilities / h3pDrive strategic customer outcomes : Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality. / ppDeliver successful activation : Design and deliver expert-level, use casebased training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting. / ppSurface actionable insights : Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customers strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team. / ppLead with product expertise : Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. Create reusable applications of new technologies and identify best practices that the broader team leverages for success. / ppDeliver thought leadership : Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metrics Business Consulting methodology. Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success. / ppMentor and elevate the team : Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices. / ppProactively mitigate risk across accounts : Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts. / ph3Requirements / h3pLanguage requirements : Be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages. / ppExperience background : 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact. / ppAnalytical expertise : Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges. / ppSelf-starter mentality : Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus. / ppClient-facing leadership : Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level. / ppCommunication excellence : Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants. / ppOrganization adaptability : Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities. / ppTravel : Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices / ppCompensation : $110,000 - $135,000 Base | bonus eligible / ph3Perks and Benefits / h3pThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, youll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. / ppGroup benefits / ppMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company) / ppFSA, DCFSA, and HSA accounts / ppEmployee Assistance Programs (EAP) / ppTelehealth options / ppVoluntary Life ADD, STD, LTD, Critical Illness and Accident / ppHealthy Rewards Discount Programs / ppDiscounts on Pet Insurance / pp401k (with employer match) and Options / Equity / pp13 company holidays / ppUnlimited Paid Time Off / ppSick leave / ppParental / Adoption Leave / ppIn addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities / ppRewards and recognition programs / ppRobust onboarding and training program / ppOne-time stipend for work-at-home employees / ppMonthly business expense stipend / ppFlexible work environments / ppEmployee Discount Program (Perks at Work) / ppEmployee Referral Program / ppLead Referral Program / ppMacBook and awesome swag delivered to your door / ppEncouraging and collaborative culture / ppRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email / slack) / ph3About Quantum Metric / h3pAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business bottom line. / ppToday, Quantum Metric captures insights from 40 percent of the worlds internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. / ppQuantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. / ppIf the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. / ppQuantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and / or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidates sensitive information and / or any upfront fees / costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. / p / div