Service Technician II

Job Description

Job Description

Job Purpose : Perform Advanced level maintenance, repair, assembly and installation of cranes when required.

Essential Functions

• Service or repair mechanical equipment in house and / or at customer's site domestically or internationally.
• Keep crane systems operating by performing inspections, troubleshooting breakdowns, performing preventative maintenance and repairing equipment as required.
• Document service and installation actions by completing forms, reports and inspection checklist. (Job is considered incomplete until all paperwork is done.)
• Responsible for client’s signature on all paperwork (SME & CIF). Paperwork is to be typed and detailed in completed sentences.
• Responsible for all expense sheets. Expense sheets must be filled out completely, each receipt should be numbered as it is listed on the expense sheet with job number, Techcrane card / or cash written, the date circled and total circled.
• Responsible for all pictures / videos uploaded to the google drive in the correct job folder.
• Provide customer service by acting as liaison between customer and office.
• Build and maintain customer confidence by maintaining good response time, informing customer of problems and completing job in timely manner.
• Ensure safety and compliance with OSHA and ANSI standards.
• Ensure compliance with Techcrane Quality Management System.
• Perform assembly, installation and testing of hydraulic cranes and components.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Train Service / Crane Technician Apprentices in crane assembly, installs and service.
• Operate forklift, hand truck, man lift and other production equipment.
• Maintain clean and organized shop.
• Control non-conforming products.
• Confer with Engineering and Production Manager regarding problems with operation or maintenance of equipment.
• Perform other related duties as assigned.

Qualifications

Physical and Mental Demands

Work Environment

QMS Requirements

008-SOP-002, 008-SOP-011, 008-SOP-012, 008-SOP-013, 008-SOP-014, 008-SOP-015, 008-SOP-016, 008-SOP-017,