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Project Manager - Salesforce and Operational Systems (Salesforce Administrator)

Project Manager - Salesforce and Operational Systems (Salesforce Administrator)

LG ElectronicsAlpharetta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Project Manager - Salesforce And Operational Systems

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Project Manager - Salesforce and Operational Systems in our Alpharetta GA offices.

The Opportunity

We are seeking an experienced Project Manager - Salesforce and Operational Systems to lead and coordinate critical projects within our organization. The ideal candidate will have extensive experience in Salesforce, particularly with Service Cloud implementation, as well as expertise in learning management systems and other operational system maintenance. This role requires a strategic thinker with strong organizational skills, technical acumen, and a proven ability to manage cross-functional teams.

Project Management

  • Plan, execute, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
  • Develop detailed project plans, schedules, and risk assessments.
  • Collaborate with stakeholders to define project objectives, deliverables, and success criteria.

Salesforce Expertise

  • Lead the implementation and optimization of Salesforce : Sales Cloud, Service Cloud, and Experience Cloud, plus supporting MCAE (Salesforce Pardot).
  • Collaborate with technical teams to ensure system configurations meet business requirements.
  • Provide guidance on Salesforce best practices and ensure alignment with organizational goals.

    • Learning Management System (LMS)

  • Oversee the deployment and maintenance of the organization's LMS.
  • Ensure the system supports training and development initiatives effectively.
  • Troubleshoot and resolve technical issues as needed.

    • Operational System Maintenance

  • Manage the ongoing maintenance and improvement of other operational systems which are closely integrated with Salesforce.
  • Ensure systems are running efficiently and effectively to support business operations.
  • Identify and implement opportunities for process improvements.

    • Qualifications

  • Bachelor's degree in Information Technology, Business, Information Systems or related fields.
  • 5+ years of experience in omnichannel operations within the B2B industry.
  • Proven experience as a Project Manager, with a track record of successfully managing multiple concurrent complex projects.
  • In-depth knowledge of Salesforce, with hands-on experience in Service Cloud implementation. Salesforce development and implementation experience is preferred.
  • Strong understanding of operational system maintenance and optimization for B2B business.
  • Exceptional communication and interpersonal skills.

    • Preferred

  • Salesforce certifications such as Salesforce Administrator, Platform App Builder, Platform Developer I, or Service Cloud Consultant.
  • Experience with Agile or Scrum methodologies.
  • Bi-lingual (Korean and English) is a plus

    • Join LGand help us make Life Good.

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    Project Manager • Alpharetta, GA, US