Key Carrier / Customer Service Supervisor

Grow Your Career

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Acts as Manager on Duty adhering to company policy and procedure

Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed

Addresses immediate customer service issues and provides appropriate coaching to Associates

Exercises discretion regarding customer service policies to satisfy customers

Maintains accurate Associate coverage in service areas for a positive customer experience

Ensures Associates adhere to all operational procedures

Ensures opening / closing procedures are executed according to company guidelines

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Provides feedback, recognition and coaching to Associates

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs

Supports and participates in shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Able to work a flexible schedule, including nights and weekends

Team player, working effectively with peers and supervisors

Able to respond appropriately to changes in direction or unexpected situations

Knowledge of company standard software, systems, and procedures

Knowledge of merchandise flow in stores

Proven problem solving skills

Able to effectively coach, delegate, and follow-up on multiple people / tasks

Able to act quickly under challenging circumstances

Capable of multi-tasking

Superior communication and organizational skills with attention to detail

1 year retail, 6 months leadership experience

Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match; medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick; auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address : 2277 Upton Drive Suite 720

Location : USA HomeGoods Store 0678 Virginia Beach VA

This position has a starting pay range of $14.41 to $14.91 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.