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Sr. Manager, North America Renewals New San Francisco

Sr. Manager, North America Renewals New San Francisco

PagerSan Francisco, CA, United States
2 days ago
Job type
  • Full-time
Job description

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified and recognized in multiple workplace rankings.

The Role

We’re looking for a strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. You’ll be responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty.

What You’ll Do

  • Lead, coach, and develop a high-performing renewals team focused on maximizing customer retention and minimizing churn.
  • Own the end-to-end renewals process, including forecasting, pipeline management, and contract negotiations.
  • Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks.
  • Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes and deliver a seamless customer experience.
  • Analyze renewal data and trends to inform strategy, improve processes, and report on key metrics to leadership.
  • Develop and implement best practices, playbooks, and enablement for the renewals team.
  • Serve as an escalation point for complex or high-value renewals.

About You

  • 7+ years of experience in SaaS renewals, account management, or customer success, with at least 3 years in a leadership role.
  • Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment.
  • Strong negotiation, communication, and relationship-building skills.
  • Data-driven mindset with experience using Salesforce or similar CRM tools.
  • Ability to thrive in ambiguity, adapt quickly, and drive results.
  • Passion for customer success and a collaborative, team-first attitude.

    • PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our office 2 times per week.

    Salary The base salary range for this position is $134,000 - $206,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

    Our base salary ranges are determined by role, level, and location. Within the range, pay is based on location, knowledge, skills, and experience. Your recruiter can share more about the salary range for your primary work location during the hiring process.

    What We Offer

    As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. See country-specific offerings on our benefits site.

  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Wellness days and additional company-wide paid days off
  • Paid parental leave
  • Paid volunteer time off
  • Mental wellness programs
  • Eligibility may vary by role, region, and tenure

    • About PagerDuty

    PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

    Apply for this job

    How to apply : submit your resume and fill out the required fields in the application form.

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    Manager North America • San Francisco, CA, United States