IT Operations Support Specialist

Job Description JOB TITLE IT Operations Support Specialist REPORTS TO IT STATUS FTE, Exempt WAGE RANGE Bend 16 (2024) DEPARTMENT IT WORK LOCATION Onsite   POSITION PURPOSE The Internal IT Operations Support Specialist will serve as the primary internal point of contact for day-to-day technical issues that require immediate attention and resolution. This role is designed to complement the services provided by Meriplex by handling urgent troubleshooting, user support, and coordination of escalations. The specialist will ensure smooth operations across departments by resolving issues that do not require external vendor intervention and by maintaining continuity in IT service delivery.   ESSENTIAL JOB RESPONSIBILITIES

• Provide first-line support for urgent technical issues across the organization, including hardware, software, network, and access-related problems.
• Triage and resolve issues internally when possible, and escalate to Meriplex when external support is required.
• Maintain documentation of recurring issues and resolutions to improve internal troubleshooting efficiency.
• Collaborate with Meriplex to ensure seamless handoff and follow-through on escalated tickets.
• Support onboarding and offboarding processes, including device setup, account provisioning, and access management.
• Monitor system alerts and respond to incidents in real time.
• Assist with internal IT projects, audits, and compliance-related tasks as directed by the Chief Compliance & Operations Officer.
• Provide user training and guidance on basic IT tools and best practices.
• Other duties as assigned.

CHALLENGES

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Required Minimum Qualifications

Knowledge, Skills, and Abilities

PHYSICAL DEMANDS & WORK CONDITIONS

EQUAL EMPLOYMENT OPPORTUNITY UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy. JOB DESCRIPTION ACKNOWLEDGEMENT I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodation to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process. Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.   EMPLOYEE SIGNATURE DATE

About Umpqua Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.