Bilingual Medical Receptionist (San Antonio)

Bilingual Medical Receptionist

Come join our team! Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations : two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

Texas Health Action is seeking a Bilingual (English / Spanish) Medical Receptionist for our San Antonio Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care.

What you would do : Greet patients

Answer incoming calls and handle inquiries

Register patients according to established protocols

Ensure patient information is accurate including billing information

Inform patients of medical office procedures and policy

Maintain and manage patient records

Move patients through appointments as scheduled

Schedule patient appointments

Report statistics as required

Manage incoming and outgoing post

Maintain stock of forms and office supplies

Ensure reception area is well maintained, neat and clean

Safeguard patient privacy and confidentiality

Complete other clerical duties and office tasks as assigned

Create processes and systems that benefit clinic flow

How you describe your skills :

Listening is one of your key strengths

You are able to manage highly confidential information and situations with the utmost discretion

You are the model of the organization's values and people can readily point to you as an example of how to 'be'

You "love" what you do

You like to plan, but you are ok with plans changing and can effectively help others manage change

Excellent verbal and written communication skills

You consistently meet or beat deadlines in a fast-paced, quickly changing environment

You are able to organize daily workload by priorities

You have great attention to detail while able to see the bigger picture

You have a passion and connection to the communities we serve

You are adaptable and able to manage change

You understand when it is prudent to seek outside expertise

Your friends describe your personality as "positively contagious"

You balance People and Process

You value great benefits and a mission driven work culture

Ability to perform physical tasks related to office administration

Ability to lift and carry up to 25 pounds on a regular basis

Applicant Information :

Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer

Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification

The applicant selected for employment is subject to a pre-employment background check

Compensation : Based on job duties and requirements, this position is based in salary band 38 and has a hourly rate of $20.80 to $21.50 per hour. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

Requirements : High School Diploma

1 year experience in a medical setting

Knowledge of medical terminology, procedures and diagnosis

Knowledge of computer and relevant software applications

Knowledge of general administrative and clerical procedures

BLS / CPR Certified

Your previous work life and education ideally include :

Prior experience in a non-profit organization

Prior experience working with historically underserved populations

Working knowledge of HIPAA regulations

Working knowledge of electronic medical record software

Working knowledge of healthcare insurance preferred

Bilingual : English and Spanish

Benefits :

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403b)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Holidays)

Disability (Short Term & Long Term)

Training & Development