Overnight Valet Attendant - Cleveland, OH

Overnight Valet Parking Attendant

The Valet Parking Attendant provides outstanding service by safe parking and retrieving guest vehicles. As the first and last point of contact, Valet creates a welcoming and professional experience while ensuring safety and following all company procedures.

Deliver friendly, efficient, and safe valet services while maintaining the security of guest vehicles. Greet guests, manage vehicle drop-off / pick-up, support traffic flow, and provide helpful, professional service.

Responsibilities include :

• Vehicle Inspections : Record vehicle condition and damage on claim tickets.
• Safety : Safely operate guest vehicles and follow key handling protocols.
• Compliance : Accurately clock in / out and report all tips.
• Housekeeping : Maintain cleanliness and organization of the valet area.
• Customer Service : Resolve guest concerns promptly and courteously.
• Professionalism : Arrive on time in uniform and follow all company policies.
• Team Support : Assist with additional duties as needed.

Qualifications :

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Licenses & Background Requirements :

Core Competencies

Deliver exceptional guest service through clear, professional communication and active listening. Create welcoming, personalized interactions that reflect company standards and enhance the guest experience. Adhere to company policies and procedures. Effectively adapt to changing environments and manage multiple responsibilities. Remain flexible and professional in the face of unexpected challenges. Follow instructions, maintain schedules, and complete tasks on time. Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.

Physical Demands & Work Environment

Technology & Communication Tools

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter / bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Additional Compensation and Benefits :

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.