Product Support Specialist CSR

Product Support Specialist CSR

This is a remote, work from home position. We are seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!

Schedule : 9 : 00 am EST - 6 pm EST

Rate paid in USD : $2.48

Requirements

• A minimum of 3 years of customer service / technical support experience, preferably in a contact center or similar environment.
• Must have an experience using Zendesk.
• Fluent in both English both spoken and written.
• Possess their own laptop / desktop that meets the minimum requirements (Processor : minimum i5, RAM : minimum 8GB).
• Stable and reliable internet connection.
• Strong computer skills and proficiency in various software applications.
• A commitment to providing exceptional customer service and a genuine desire to help customers.

Responsibilities

Benefits

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.