Director II, Client Delivery

Director II

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Opportunity :

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Director II is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute and / or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including Patient Scheduling, Pre-Access / Registration, Registration Admissions, and Financial Counseling), Health Information Management (including Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including Billing, Charge Master / Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or

Job Competencies

Leadership Decision Making : Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. Makes leadership decisions by gathering insights from multiple resources and analyzing data that informs decisions and action.

Coaching & Building Talent : Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates. Plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on development and retention of high performers.

Delegation : Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

Executive Communication and Presence : Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others' attention (appropriate, impactful, and clear). Acts with utmost professionalism at all times. Build increasing emotional intelligence by actively seeking new ways to grow skills and demonstrate courage and confidence in all leadership interactions. Utilizes business acumen through knowledge and industry changes to understand and improve individual performance, team impact, and organizational results.

Leading Teams : Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. Drives results through team engagement on critical priorities, measures progress, and ensures accountability to align performance with strategic goals.

Program / Project Management : Demonstrates high accountability and responsibility for projects and programs from inception through completion / implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Essential Job Functions

Customer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence : Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

Client Integration & Strategic Alignment :

• Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.

Performance Management :

Relationship Management :

Exhibits strong strategic, analytical, project management, communication, and team leadership skills.

Willingness to learn new technology, tools, and procedures to address short term and long challenges.

Ability to build and maintain relationships with key internal and external stakeholders.

Participates in the organization's continuing reassessment of its growth and operational efficiencies.

Communicates effectively while presenting complex information to technical and non-technical audiences.

Demonstrates the ability to maintain standards of confidentiality.

Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.

Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams

Employment Qualifications

Legally Required License / Certification (Ex : MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD

Ensemble Required License / Certification (Ex : CRCR) ONE CERTIFICATION PER FIELD

CRCR

Or other approved job relevant certification.

Desired Work Experience :

People Leadership Experience : 5 to 7 Years

Job Experience : 3 to 5 Years

Desired Education :

Education Level : Bachelors Degree or Equivalent Experience

Preferred Area of Study : Finance / Accounting

Other Preferred Knowledge, Skills and Abilities :

Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.

Demonstrates emotional intelligence while recognizing the needs of others.

Ability to coach and develop others.

Uses data to make informed decisions.

Comfortably works with executives at all levels.

Exhibits executive presence.

Achieves results through effective leadership.

Working Conditions

This position pays between : $110,600-211,950

Environment :

Requires Long Distance or Air Travel : Yes

Requires Travel