Associate Consultant

Job Description

Job Description

Who We Are :

C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

Who You Are :

You are curious, have strong communication skills and are detail-oriented. You are comfortable with technology and like to explore and innovate. You thrive on variety, problem-solving and getting things done. You like to dig beneath the surface and understand why and how consumers have formed their opinions or make their decisions. You have an instinctive understanding of the value and importance of consumers to our business and want to help connect the dots for our clients. You have a passion for engaging with diverse groups of people and an ability to adapt your communication style accordingly. You are eager to contribute and collaborate through quality, commitment, courtesy and teamwork. Most importantly, you work best in a collaborative work environment that is focused on excellence and customer satisfaction.

What You’ll Do :

In this multi-faceted role, you will cultivate and grow relationships with our clients’ most important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections.

• Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions and emotions for our C Space teams and our clients
• Become someone members get to know and trust; respond to member emails / inquiries, advocate for your members
• Represent the consumer voice internally and potentially with your clients
• Develop audience expertise by highlighting trends, opinions and feedback from members that adds to client or C Space learning
• Help to define and foster shared purpose and the appropriate tone among consumers in the community
• Author and deliver compelling and effective member communications (e.g. acquisition, retention and ongoing outreach) and engagement activities
• Track, analyze, and optimize participation and community vibrancy
• Reward & recognize members; help them feel valued and appreciated
• Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts – with a focus on engaging them
• Support your account team by assisting in reviewing reports and quality checking surveys

Desired Skills and Experience

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Salary range : $50,000 to $55,000

Compensation, Benefits, and Culture :

Explore Our People page to learn more about the people behind the brand : https : / / cspace.com / who -we-are / people / .

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status