IT Technician / Desktop Support / IT Support

Field Services Technician I

• Respond to IT service tickets using documented procedures and supervision
• Assist with workstation setups and peripheral connections
• Perform basic AV checks and room readiness tasks
• Support imaging and deployments under direction
• Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
• Follow proper inventory handling, tagging, and tracking
• Escalate unresolved issues appropriately
• Adhere to safety protocols and client-specific guidelines

mentorship and support to visiting or junior technicians

Essential Duties and Responsibilities (All Levels) :

End-User Support

Ticket Management

Hardware Deployment & Recovery

Inventory & Asset Management

AV & Conference Room Support

Documentation & Process Compliance

Customer Service & Communication

Education and / or Work Experience Requirements :

Level I

Independently diagnoses and resolves issues.

OS & Platform Knowledge

Supports Windows / macOS basics

Supports and configures multiple OS platforms

Mobile & Endpoint Management

Basic support for mobile devices

MDM exposure, configures and supports endpoints

AV / VC Systems

Performs room checks, reports issues

Troubleshoots AV problems and supports meetings

Networking Fundamentals

Understands connectivity basics

Diagnoses common network-related issues

Imaging & Deployment

Assists with imaging

Performs full device imaging and deployments

Inventory & Asset Management

Tags and tracks equipment

Manages and reconciles inventory independently

ITSM & Ticket Management

Updates and closes tickets

Owns queue, manages SLAs, escalates as needed

Physical Requirements :

Lifting & Carrying :

Mobility & Posture :

Manual Dexterity :

Vision & Focus :

Work Environment :

Onsite Requirements :

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including :