Lead Residential Monitor

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Shannon West Homeless Youth Center (SWHYC)

Lead Residential Monitor

Hours: Varies Third shift

Status: Full Time – Hourly

Reports to: SWHYC Program Supervisor

About the Department:

Shannon West Homeless Youth Center (SWHYC) provides safe and stable housing for youth ages 18- 24 who are experiencing homelessness. SWHYC motivates youth towards reaching self-sufficiency by providing the training and skills to further their education, employment, social and life skills.

Job Summary:

The Lead Residential monitor reporting to the SWHYC Program Supervisor oversees the shift responsibilities of residential monitors to ensure the shifts run appropriately.

• Provides direction and support to residential monitors and provide hands-on assistance to Residential Monitors, as needed to ensure the shift operates to standards.
• Provides on-site consultation/ feedback to staff members, including regular observation of program implementation through supervisions.
• Conduct new hire training and shift training for residential monitors
• Conduct follow-up training, coaching's, and knowledge checks regularly
• Provide feedback on staff progress, evaluations, and areas of concern to program supervisor
• Reports all company standard and/ or ethical violations to appropriate contacts
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence
• Preform daily inspections and help ensure that the facility is clean and orderly
• Ensures staff has completed the required paperwork and documentation during the shift.
• Participates in staff/ resident development activities
• Assist with investigations and respond to client grievances when deemed appropriate
• Maintain safe, positive, and professional relationships with all business contacts
• Presents program information to community agencies regarding eligibility requirements
• Participate in hiring process of new staff to include interviewing and training
• Complete, inspect, and maintain all documentation including but not limited to daily activity reports, hourly logs, runaway reports, and resident tracking log
• Builds positive rapport with residents and verbally de-escalates problematic behaviors
• Assist and conduct life-skills trainings, hourly room checks, intake, and assessments
• Monitor on-campus activities: to include mealtimes, chores and other activities
• Supervise volunteers on campus when appropriate, or as required
• Complete resident discharge procedures (pack up belongings and clean out dormitory rooms) as required.
• Answer and respond to phones, emails, and take messages when working inside administrative area
• Uphold and act as ambassador for all HELP policy and procedures
• Provide direct supervision to all residents during assigned shifts
• Provides crisis intervention as needed
• Supervises and document residents' ingestion of prescribed and over the counter medications
• Provides transportation when necessary
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies and programs as they pertain to homeless and at-risk youth
• Experience and understanding of unhoused at-risk youth issues
• Ability to maintain order and exercise appropriate judgment in crisis situations
• Is flexible and can adjust to shifting priorities
• Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public
• Organize work schedule and budget time
• Understand and follow all agency policies and procedures
• General computer knowledge and ability to use Microsoft Office software
• Ability to work flexible hours

Required Qualifications:

• Proof of Highschool Graduation or GED
• Active NV Driver's License and Clean DMV driving record
• 2 years' experience working with unhoused or at-risk youth
• 1 year experience supervising staff in a professional or social service setting

Preferred Qualifications:

• Active Health Card
• Active CPR/ Frist Aid Certification
• Crisis Prevention Institute Certification
• Previous experience working in a social service setting