Platform Admin

Position : Platform Admin

Location : Bolingbrook IL

• Day 1 Onsite

Duration : 1 Years

Platform Admin (with GCP and Big query)

Job Description :

Candidates should have the experience in Platform Admin role with GCP Big Query Power BI Collibra Reliability and Performance of enterprise platforms

Core responsibilities : A Platform Support Lead is responsible for the following areas :

Technical guidance : Serving as the highest point of escalation for complex and high-priority customer issues involving BigQuery. This requires a deep understanding of BigQuerys architecture data processing and integration with other Google Cloud services.

Process optimization : Developing and implementing improved support processes including incident response root cause analysis and communication protocols.

Customer engagement : Maintaining strong relationships with key customers and acting as a technical liaison between the support team and product management or engineering teams.

Product feedback : Gathering customer feedback and identifying recurring technical issues to inform product development and improve the overall user experience.

Performance metrics : Defining and monitoring key support performance metrics such as resolution time and customer satisfaction to ensure high-quality service delivery.

Key skills and qualifications :

Expertise in GCP and BigQuery : In-depth hands-on experience with BigQuery including data loading SQL queries data modeling and performance optimization. Strong knowledge of other related GCP services like Dataflow Cloud Storage and Pub / Sub is also essential.

Technical troubleshooting : Strong analytical and problem-solving skills to diagnose and resolve complex technical issues often under pressure.

Communication skills : Excellent verbal and written communication skills to effectively interact with customers team members and senior management.

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Employment Type : Full Time

Experience : years

Vacancy : 1