Housekeeping Manager

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Position Summary

Under the general direction of the University Apartment Area Managers, both north and south, the Principal Housekeeping Manager oversees housekeeping functions for 3,638 off campus apartment units within 86 complexes, as well as two condominium buildings, and three single family homes in accordance with established University and departmental guidelines. The residential housing communities range from 2,000-4,000 student residents, families, and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area / auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms, and apartments. The facilities are in operation and staffed 24 hours / day, 7 days / week, year-round. Responsible for daily supervision of between 16-24 full-time career Senior Custodians and up to 35 seasonal casual contractor staff. Hire, train, supervise, and evaluate direct reports. Manage complex deep cleaning summer operations. Assist in the preparation and management of a departmental labor budget and expenditures of approximately $2,800,000. Manage supply inventory and expenditures. Provide on-the-job training and supervision to staff, including proper use of chemicals and equipment, and ensure compliance with published safety standards. Responsible for establishing and maintaining cohesive working relationship with other departments, such as the rental and facilities staff to maintain an efficient and effective organization capable of contributing to assurances of full occupancies, as well as employee and customer satisfaction. This position will need to travel to / from various off-site work locations and operate a university vehicle.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Working knowledge of University policies and procedures relating to Staff Personnel Policies and AFSCME agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection.

Working knowledge of time reporting and payroll procedures at the unit level. - Can be trained (Preferred)

Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, interviewing and selection, employee relations and corrective action).

Skill with Network based PC computer software, such as MS Word, Excel, and / or relational database applications. (Required)

Skill in reading and comprehending standard English text such as printed University and Departmental procedures, reports, correspondences and Material Safety Data Sheets.

Ability to write concise, logical and grammatically correct English to prepare written schedules, plans, employee performance evaluations, payroll reports, such as overtime variances, inventory reports, and other operational / administrative related reports or correspondence.

Demonstrated ability to read, write, and speak English. (Required)

Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching.

Ability to bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate.

Ability to lift and move furniture and appliances from apartments to storage areas or trash dumpsters, often up and down stairs.

Ability to climb ladder, bend, stoop or crawl as necessary to accomplish custodial duties. Ability to lift items weighing up to 50 lbs. (Required)

Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and working with cleaning and sanitizing chemicals.

Knowledge of where to obtain materials, supplies, equipment and services utilized by department / university personnel in units. (Required)

Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs.

Skill in projecting budget costs involving supplies, capital equipment and staffing expenses. (Required)

Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of public areas, office space and meeting rooms.

Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and pressures of deadlines. (Required)

Skill in working independently and following through on assignments with minimal direction.

Ability to work during overtime, swing shifts and weekends to supervise staff and / or solve operations problems. (Required)

Interpersonal skills sufficient to interact effectively and tactfully with department / university personnel at various levels and with the public in all matters pertaining to the operation of the units.

Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business and explain department / university policies and procedures as applicable.

Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives.

Ability to initiate and maintain cooperative relationships with co-workers, managers and supervisors, customers / clients, and members of the public. (Required)

Education, Licenses, Certifications & Personal Affiliations

Special Conditions for Employment

Schedule

Hours vary based on operational needs

Union / Policy Covered

99-Policy Covered

Complete Position Description

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