Customer Service Representative - January 2026 Start - Inbound Only

Job Description

Job Description

No training on New Years Day (1 / 1), MLK Day (1 / 19), or President's Day (2 / 16)

Inbound Call Center Representative

Join a team that makes a difference!

Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!

What You’ll Do

• Answer incoming calls and assist customers with their questions.
• Provide excellent service with a positive approach.
• Document call details in our systems.
• Solve problems and help customers find solutions.
• Work with a variety of people and build positive relationships.
• Stay up-to-date on our processes and procedures.

What We Offer

What You’ll Need

Machines and Equipment :

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity :

The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements.

Working Conditions :

The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

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