Case Manager Supervisor

General Statement of Duties:

The Home Base Case Manager Supervisor works under the supervision and direction of their supervisor for the purpose of providing the highest quality of care to children and families. The Home Base Case Manager Supervisor provides in-home and community-based family services, including crisis intervention, counseling, skill building, and advocacy. Maintains a flexible work schedule of 40 hours a week Reads and replies to emails, directly liaisons with Department of Child Services, Probation and community resources. Case Manager Supervisor is responsible for Assignment of referrals as they are received, reviewing and approving progress notes, treatment plans and monthly reports for compliance, reviews program and policy needs, chart audits, and caseloads to maintain state audit requirements. The home-based Case manager provides direct supervision to up to 5 staff, covers needs due to illness, injury or failure of their staff to provide direct services.

Essential Functions:

II. Conduct interventions that are consistent with the agency service model (values, beliefs, structure and practices) and with DCS Service Standards, including but not limited to:

with involvement in Child and Family Team (CFT) meetings if invited. A treatment plan will be developed based on assessment by the provider and agreements reached in the Child and Family Team meetings and/or documented in the authorizing referral.

Complete all clinical and agency paperwork in a timely and accurate manner:

Maintain prompt and regular attendance.

· On call 24 hours a day, 7 days a week to families.

· Arrange for coverage by other case managers or supervisors if unavailable for an extended period.

· Schedule and work a flexible workweek to meet the needs of families, including evenings, weekends, and occasional holidays.

· Schedule family meetings at times that are convenient for family members.

· Provide back-up to supervisor and other home based case managers as needed.

· Travel to client home and other community locations and transport clients throughout the community.

· Attend meetings, training and continuing education activities is mandatory.

· Establish annual goals and review periodically with supervisor.

· Participate in all agency fundraisers is mandatory.

Job Qualifications:

· A Bachelor Degree in social work, psychology, sociology, or a directly-related human service field from an accredited college and two years social service experience. MSW/MA welcome to apply.

· Valid driver’s license and automobile insurance.

· Commitment to the vision, values and mission of the agency.

· Knowledge of child abuse and neglect, and child and adult development.

· Knowledge of community resources and ability to work as a team member.

· Belief in helping clients change their circumstances not just adapt to them.

· Belief in adoption as a viable means to build families.

· Understanding regarding issues to are specific and unique to adoptions such as loss, mismatched expectations and flexibility, loss of familiar surroundings, customs and traditions of the child’s culture, entitlement, gratification delaying, flexible parental roles and humor.

· Maintain client confidentiality and confidentiality of all agency records and information.

· Ability to work with diverse individuals.

· Knowledge of crisis intervention, communication, parenting skills, and cognitive and behavioral interventions.

· Current First Aid and CPR Certification.

· Effective verbal and written communication skills.

· Familiarity with Microsoft Word, Microsoft Outlook and Internet. Able to write reports and treatment plans.

· Must live in designated service area.

· Demonstrate a working knowledge of federal, state, and local rules, regulations, and policies governing home-based programs, with the ability to uphold such accordingly.

· Demonstrate the ability to effectively communicate with co-workers, supervisor, clients/families, personnel, and officials from referring agencies.

· Exhibit an ability to effectively predict, recognize and/or assess potentially dangerous situations and/or persons, with ability to take appropriate action and resolve conflicts that can be violent and physical in nature.

· Ability to cope with the mental and emotional stress of the job requirements.

· Demonstrate personal integrity and sound judgment.

Working Conditions:

· Requires working flexible hours, including evenings, weekends, and holidays.

· Work is performed primarily in the community and client homes.

· Requires extensive travel to client homes and throughout the community.

· May be subjected to infectious diseases, substances, contaminated objects, and physically out of control clients.

· Weekly contact with staff and non-staff (i.e. client families, referring agencies, community professionals, community agencies/programs).

Equipment/Physical Demands:

· Must be computer literate and able to operate office equipment, such as computer terminals, calculators, telephone, fax and copiers.

· Standing/Walking: Frequent

· Kneeling/Squatting: Periodic

· Sitting: Frequent

· Lifting (50# maximum) Periodic

· Pushing/Pulling Periodic

· Twisting/Bending Periodic

· Ambulate Stairway Frequent