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Encore is hiring : Event Technician, Audio Visual - Westin DC Downtown in Washing

Encore is hiring : Event Technician, Audio Visual - Westin DC Downtown in Washing

MediabistroWashington, DC, United States
11 hours ago
Job type
  • Full-time
Job description

Event Technician, Audio Visual - Westin DC Downtown

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel / client relationship.
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.

Works with clients to finalize invoices.

  • Completes order entries in Navigator, as needed.

    • Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.
  • Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
  • External applicants must meet / validate and achieve / complete all training and certifications required for this position, within one year.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirements may need to be met if applicable.
  • Must be able to lift 50 lbs.

    • Competencies

  • Deliver World Class Service : Hospitality, Ownership
  • Do The Right Thing : Instills Trust, Safety Conscious
  • Drive Results : Action Oriented
  • See The Big Picture : Tech Savvy
  • Value People : Communicates Effectively

    • Physical Requirements

  • Sitting : 2-3 Hours
  • Standing : 4-5 Hours
  • Walking : 4-5 Hours
  • Stooping : 2-3 Hours
  • Crawling : 2-3 Hours
  • Kneeling : 2-3 Hours
  • Bending : 2-3 Hours
  • Reaching (above your head) : 2-3 Hours
  • Climbing : 0-1 Hours
  • Grasping : 4-5 Hours

    • Lifting Requirements

  • 0 - 15 lbs : Continuously
  • 16 - 50 lbs : Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Occasionally

    • Carrying Requirements

  • 0 - 15 lbs : Continuously
  • 16 - 50 lbs : Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Never

    • Auditory / Visual Requirements

  • Close Vision : Continuously
  • Distance Vision : Continuously
  • Color Vision : Frequently
  • Peripheral Vision : Occasionally
  • Depth Perception : Frequently
  • Hearing : Continuously

    • Pushing / Pulling Requirements

  • 0 - 15 lbs : Continuously
  • 16 - 50 lbs : Frequently
  • 51 - 100 lbs : Frequently
  • Over 100 lbs : Occasionally

    • Work Environment

    Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

    Encore is committed to providing the best benefits options for our employees and families.

    We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

    Hourly Pay Range : $19.00 - $22.18

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