Certified Medical Assistant (CMA) - Internal Medicine

Medical Assistant Certified

Thank you for considering a career at Roper St. Francis Healthcare! The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and / or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient / family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Essential Job Functions :

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in / check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing / Certification

Active Medical Assisting certification from one of the following (required) :

Education

High School / GED (required) Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina) In South Carolina (completion of one of the below is required) :

Work Experience

Completion of externship or clinical lab training (preferred) 1 year of recent Medical Assisting experience (preferred)

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.

Physical Requirements

Physical Demands

Frequency

0%

1-33%

34-66%

67-100%

Lifting / Carrying (0-50 lbs.)

Lifting / Carrying (50-100 lbs.)

Push / Pull (0-50 lbs.)

Push / Pull (50-100 lbs.)

Stoop, Kneel

Crawling

Climbing

Balance

Bending

Work Position

Frequency

0%

1-33%

34-66%

67-100%

Sitting

Walking

Standing

Additional Physical Requirements / Hazards

Physical Requirements

Hazards

Skills

Record patients' medical history, vital statistics, or information such as test results in medical records.

Interview patients to obtain