Customer Support Agent

If interested reach out directly to kimberly.spicer@ or call/text 301-252-8762

Customer Support Agent

Raleigh, NC (3 days onsite- 2 days remote)

$16/hr

CUSTOMER SERVICE AGENT

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects.

This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP's

Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.

Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.

Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.

Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

WHAT YOU'LL NEED TO SUCCEED

Education: High School Diploma/GED

Experience: 1+ years of related experience

Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

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Ref: #851-Rockville-S1