Job Title : Service Technician I (1+ Years Experience)
Location Name : Norrell Service Center
Why You Should Join the Service Experts Team?
we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers , including incentive and bonus opportunities, depending on the position
- Up to $130,000 on average First Year Total Compensation" Total Compensation is Hourly plus Spiffs / Commissions
- Depending on Center this could be more
20 paid days off within your first year of employment (vacation & national holidays)
No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workLegal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC : Service Experts Heating, Air Conditioning, & Plumbing!
Works under minimal supervision to perform residential and / or light commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate mannerDiagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUsing hand-held device records all required information on customer call. Collects payment from customer.Responsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders / replenishes vehicle stock as neededReports any unsafe acts, conditions and hazards to direct supervisor / manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor / manager immediatelyUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)Operates devises or equipment as prescribed by company program(s) or procedure(s)Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediatelyHigh school diploma or GED with additional training and 1+ years' experience in HVAC with technical training certification requiredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaSkilled at servicing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervisionProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervisionEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following : hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas