Financial Aid TechnicianWashtenaw Community College • Ann Arbor, mi, US

No longer accepting applications

Financial Aid Technician

Washtenaw Community College • Ann Arbor, mi, US

30+ days ago

Job type

Full-time

Part-time

Job description

Position Description :

Picture Yourself here !

Why Join WCC?

An inclusive, welcoming environment for our students, faculty & staff
Generous Paid Time Off on top of 12 Paid Holidays
Affordable & Comprehensive Health, Dental, Life & Vision Insurance
4 : 1 Employer Match for Retirement

WCC Tuition paid for you AND your dependents

Tuition reimbursement for colleges outside WCC

Check our Total Rewards NSLDS), evaluating transcripts from all colleges attended to determine if credit was earned, and communicating the outcome of the evaluation to the student.

Process and award Financial Aid Book Certificates and Late Book Request. Evaluate application and determine eligibility and awards.

Evaluate FAFSA records to determine what data elements need to be verified to complete the verification process. This may include federal income tax information, house hold size, number in college, marital status etc.

Monitor enrollment for students on Satisfactory Academic Progress and Maximum Credit plans. This process includes working with Advisors regarding program course requirements for individual students and communicating with students as needed.

Monitor students who have conflicting information regarding receipt of a bachelor’s degree. This will include working with Student Records to ensure compliance

Under the direction of the Assistant Director, monitor the lifetime Pell eligibility for students. This includes ensuring the most accurate Pell usage data is being used to prevent over awarding of Pell grant funds.

Coordinate with other staff to continually evaluate and immediately adjust to the changing needs within the office (answering phones, counter, job duties, etc.) to provide exceptional customer service.

Prepare purchase requisitions for the Financial Aid Office.

Position is designated as Work from Home eligible. See criteria below.

Other duties as assigned

Related Duties :

Knowledge of WCC processes including admission, registration, financial services, etc., in order to resolve complex student issues.

Maintain an expert knowledge in FAFSA eligibility and application process in order to assist students and families.

Complete task necessary to process and administer all federal, state, institutional or outside aid programs.

Instruct students individually, or in a group setting, on how to complete the FAFSA.

Minimum Qualifications : Minimum Required Knowledge, Skills and Abilities :

High School Diploma or GED, six years relevant work experience and 55 credit hours in related coursework or the equivalent combination of education and work experience.

Demonstrated ability in various computer applications and operating systems, which may include Microsoft Office, Google, Zoom, GoToMeeting, Teams, Chat software etc.

Must exhibit extreme multi-tasking ability, as well as organizational skills. This includes working simultaneously on the daily job duties, as well as being available to wait on students / parents at the counter and on the phone calls throughout the day.

Must have excellent interpersonal and written communication skills to assist with contributing input to improve the efficiency in the financial aid process, and various community and college publics.

Ability to understand and explain institutional policy and procedure to students, parents, and staff. Ability to work in a high demand and stressful environment.

Conflict resolution skills and experiences. Ability to appropriately handle confidential matters,

Ability in English usage and spelling, basic math, data entry, proofreading, filing and telephone etiquette.

Preferred Qualifications : Additional Preferred Qualifications :

Associate Degree.

One year of Financial aid experience.

Experience with computer operation on a Client / Server system.

Posting Date : Closing Date : Open Until Filled No

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