Senior Product Manager - Saas 100% Remote

Senior Product Manager - Saas 100% Remote

Matomo is entering a bold new chapter becoming enterprise-ready, deepening our leadership across key markets, and evolving how we connect with customers globally. We are seeking a hands-on, strategic Senior Product Manager to help lead this transformation.

If you are passionate about solving real customer problems, driving privacy-first product innovation, and embedding human-centred design into everything you do, this is your opportunity.

About InnoCraft and Matomo

At InnoCraft, we're building a more ethical, privacy-first digital world. As the leading open-source web analytics platform, Matomo powers over 1 million websites and apps in 190+ countries, offering organisations the insights they need while maintaining full data ownership and user trust.

We believe in openness, privacy, and transparency. Every month, our platform processes billions of data points transforming complex information into intuitive, powerful reports that delight users. Matomo is available in 50+ languages and supported by a global, fully remote community with strong hubs in New Zealand, Europe, and Canada.

We are proud to be :

• Privacy-Focused : Ethical analytics that prioritise user privacy and regulatory compliance.
• Open Source Driven : Transparent, community-powered innovation at the heart of everything we do.
• Globally Connected : A rich, multicultural environment where diverse perspectives drive better outcomes.

About the Role

This is a strategic, customer-facing role focused on discovering and delivering high-impact solutions for our most complex enterprise users, partners, and community.

Grounded in human-centred design and design thinking principles, you'll bring structured creativity and deep empathy to solve real user problems from discovery through delivery.

You'll collaborate closely with senior leaders, development teams, and Product Owners to shape Matomo's enterprise roadmap, while spending time in the field connecting directly with decision-makers, users, and partners.

You'll champion the voice of the customer throughout the product lifecycle, using design thinking methodologies (empathise, define, ideate, prototype, test) to de-risk product decisions and build solutions people truly want and need.

You'll also sharpen our Ideal Customer Profile (ICP), ensuring features and workflows are built for the right users and deliver maximum value.

At the same time, you'll help elevate our product management discipline improving rituals, delivery practices, and product culture maturity.

This role sits at the intersection of product innovation, customer engagement, localised go-to-market execution, and brand evangelism requiring strong in-region presence and the ability to influence across time zones in an asynchronous, collaborative environment.

About You

What You'll Lead and Execute

Customer-Centric Product Discovery

In-Market GTM Localisation & Cross-Functional Collaboration

Strategic Product Leadership

Product and Brand Evangelism

Rigorous Analysis & Evidence-Based Decision Making

Foster Continuous Improvement

Become a Matomo Expert

Key Success Metrics

Minimum Qualifications