Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • New Albany, MS, US
Associate Team Leader

Associate Team Leader

H&R Block • New Albany, MS, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Team Leader • New Albany, MS, US

    Related jobs
    Manager

    Manager

    V2 Inc Taco Bell • Pontotoc, MS, US
    Full-time
    Quick Apply
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage a...Show more
    Last updated: 30+ days ago
    Associate Team Leader

    Associate Team Leader

    H&R Block • Holly Springs, MS, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Tupelo, MS, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Jimmy John's • Tupelo, MS, US
    Full-time
    This position is in Tupelo, Mississippi.General Managers oversee all aspects of in-store operations, including but not limited to staffing / scheduling, food safety, inventory / stock ordering, COGS ma...Show more
    Last updated: 30+ days ago • Promoted
    Business Manager

    Business Manager

    P4D - Main Street Family Dental • Tupelo, MS, US
    Full-time
    Location : Main Street Family Dentistry.Schedule : Monday through Friday from 8am to 5pm.Main Street Family Dentistry is seeking a dynamic and experienced. The ideal candidate is a proactive and decis...Show more
    Last updated: 6 days ago • Promoted
    Lead

    Lead

    Little Caesars • Tupelo, MS, US
    Full-time
    Job Posting : Little Caesars Lead – Supporting Store Operations.Little Caesars is a leader in the pizza industry, focused on delivering hot, fresh products and excellent customer service.As a Lead, ...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Chicken Salad Chick • Tupelo, MS, US
    Full-time
    The Restaurant General Manager delivers exceptional results through others.They provide an engaging environment for restaurant teams and guests, while focusing on delivering operational excellence....Show more
    Last updated: 30+ days ago • Promoted
    Bistro Manager

    Bistro Manager

    Courtyard Tupelo • Tupelo, MS, US
    Full-time
    Responds to and service guests needs and conducts friendly conversation in the interest of selling the hotel.Prepares, serves and cleans Bistro during your assigned hours for hotel guests.Ensures a...Show more
    Last updated: 30+ days ago • Promoted
    PT Seasonal Supervisor

    PT Seasonal Supervisor

    UPS • Booneville, MS, US
    Permanent
    Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever...Show more
    Last updated: 3 days ago • Promoted
    Hourly Supervisor & Training

    Hourly Supervisor & Training

    Walmart • Tupelo, MS, US
    Full-time +1
    Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Captain D's Seafood Restaurant • Tupelo, MS, US
    Full-time
    Starting Salary : $43888 per year - $60000 per year pending location and geography.More information provided in interview. At Captain D's, our people are our greatest asset.We've built a culture dedi...Show more
    Last updated: 30+ days ago • Promoted
    PT Seasonal Supervisor

    PT Seasonal Supervisor

    United Parcel Service • Booneville, MS, US
    Permanent
    Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever...Show more
    Last updated: 2 days ago • Promoted
    Team Leader

    Team Leader

    Burger King • Holly Springs, MS, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Chipotle • Tupelo, MS, US
    Full-time
    Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting c...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    Mississippi Staffing • Holly Springs, MS, US
    Full-time +1
    Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...Show more
    Last updated: 6 days ago • Promoted
    Team Lead

    Team Lead

    Mississippi Staffing • Belden, MS, US
    Full-time
    If you love to win and are fiercely competitive, then don't let this amazing opportunity pass you by.We are looking for an automotive sales manager who is energetic, passionate, highly motivated an...Show more
    Last updated: 6 days ago • Promoted
    Bistro Manager

    Bistro Manager

    ZMC Hotels • Tupelo, MS, US
    Full-time +1
    Responds to and service guests needs and conducts friendly conversation in the interest of selling the hotel.Prepares, serves, and cleans Bistro during your assigned hours for hotel guests.Ensures ...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Mooreville, Mississippi, US
    Remote
    Full-time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...Show more
    Last updated: 24 days ago • Promoted