Service Manager

Job Title : Service / Operations Manager

Location : Palma Restaurant – West Village, NYC

Employment Type : Full-Time

About Us :

Palma is a beloved, family-owned Italian restaurant in the West Village known for heartfelt hospitality, timeless cuisine, and a warm, intimate setting. We’re seeking a hands-on, service-driven Service Manager to oversee our front-of-house team and ensure a consistently excellent guest experience.

Responsibilities :

Oversee daily FOH operations with grace, professionalism, and attention to detail

Lead service and support staff during shifts

Manage and execute private events and special occasions

Ensure smooth guest flow, top-tier hospitality, and consistent service standards

Handle scheduling, training, and team development

Collaborate with management on service strategy and feedback

Maintain compliance with health, safety, and labor guidelines

Qualifications :

2+ years of FOH management in a full-service restaurant

Experience coordinating and managing events

Strong communication, leadership, and organizational skills

Calm, solution-oriented, and guest-focused

Familiarity with Resy, Toast, or similar systems

Must be available nights, weekends, and holidays

Equal Opportunity Employer :

Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.