Administrative Professional

Job Description

Job Description

We're searching for a diligent office assistant to provide administrative support part-time time Monday- Friday, at our KW Carlsbad office. The Director of Agent Services (DAS) is a key leadership and service role within the Keller Williams Market Center, responsible for delivering an exceptional agent experience from onboarding through ongoing support. The DAS ensures that every agent is welcomed, trained, supported, and equipped with the tools and resources needed to grow a successful real estate business. This role manages the onboarding and offboarding processes, coordinates agent training and communication, maintains accurate office and compliance systems, and serves as the primary point of contact for agent technology and operational support.

Acting as the face of the Market Center, the Director of Agent Services fosters a positive, solutions-focused culture while upholding KW standards, models, and systems. The DAS collaborates closely with Market Center leadership—Team Leader, MCA, OP, and Productivity Coach—to drive agent productivity, retention, and satisfaction. This position requires exceptional organization, communication, professionalism, and a heart for service.

Compensation : $20 - $21 hourly

Responsibilities :

• Strengthen existing abilities and gain new ones by participating in training opportunities
• Increase productivity by creating record-keeping procedures for customer data filing systems
• Plan community events to market the company and increase brand awareness
• Help build online marketing, brochures, email campaigns, etc. that highlight our services
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates

Qualifications :

About Company

Why Keller Williams

At KW, we believe success is achieved through people, training, and culture. You’ll be joining a collaborative leadership team that values growth, leadership development, and operational excellence.

If you’re organized, numbers-driven, and passionate about supporting others’ success, this is your opportunity to grow within the most agent-centric company in real estate.