Shelter Operations Supervisor 2nd Shift (2pm-10 : 30pm) - Women's Center

Job Description

Job Description

Job Title : Shelter Operations Supervisor

Supervisor : Shelter Operations Coordinator

Classification : Non-Exempt

Hiring Salary Range : $20.50 - $21.50 per hour

About UMOM New Day Centers : Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description : The Shelter Operations Supervisor is responsible for overseeing the operations of UMOM's 24 hours / 7 days a week shelter program to ensure the safety, health, and well-being of all clients. This position is responsible for the direct supervision of a Shelter Assistant team. The Supervisor will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients.

Essential Duties and Responsibilities :

• Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
• Answers all phone calls and transfers to the appropriate person or department.
• Provides answers, when possible, to questions regarding programs offered by UMOM to participants, volunteers, guests, and UMOM team members.
• Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
• De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and / or crisis team as needed.
• Assists with receiving donations, facility clean-up, submission of work orders, and assist with events.
• Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
• Engages participants, when appropriate, to connect them with resources and case management.
• Monitors shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
• Conducts room checks and room searches for health and safety of shelter site.
• Monitors participants move-outs.
• Provides hygiene supplies, personal mail and packages to participants, and documents when appropriate.
• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.
• Drafts and / or organizes all relevant documentation and incident reports to reflect shift activities.

Supervision & Leadership

Other duties as assigned by leadership and / or executives.

Qualifications and Competency Requirements :

Experience and Education

Computer skills

Compliance

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Attributes

Work Schedule : The typical schedule for this position is 5 days a week, with 2 consecutive days off and includes work on weekends and holidays.

Other : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.