Customer Service Rep - Onsite

Job Description

Job Description

At AO Swag, we don’t just process orders. We create experiences. We’re looking for a Customer Service Representative who thrives on connecting with people, solving problems, and making every customer interaction count.

Unlike many customer service roles, you’ll be the voice of AO Swag, helping customers navigate orders, shipments, and special requests while making sure they walk away feeling valued. If you’re a go-getter who enjoys growth and wants to be part of a team where ideas matter, this is your chance to shine.

Job Responsibilities

• Be the first point of contact for customers, managing emails and requests with speed, accuracy, and care
• Own the customer journey by processing orders, resolving challenges, and turning tough situations into positive outcomes
• Collaborate with supervisors and managers to deliver solutions for unique customer needs
• Jump in where needed to support your team and department projects
• Keep our workplace safe and thriving by actively participating in safety programs

Qualifications and Requirements

Benefits

Work Location

Onsite