Dispatch Clerk - 2nd Shift

Job Description

Job Description

Description :

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

HOURS : 2 : 00PM to 11 : 00PM - TUESDAY THROUGH THURSDAY OR SUNDAY THROUGH THURSDAY

POSITION SUMMARY

The Operations Clerk is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
• Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with planning and dispatch to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
• Ensure timely communication via phones, email, and satellite communication
• Elevate any Driver associate needs, questions, or inquiries to the Operations Manager in a timely manner
• Communicate proactively to the customer in cases of non-compliance to window times and delivery
• Maintain regular and reliable attendance
• Additional duties as assigned by Leadership and Customer.

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

Requirements :

REQUIRED EDUCATION / EXPERIENCE

PREFERRED EDUCATION / EXPERIENCE

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

PHYSICAL DEMANDS

WORK ENVIRONMENT

OTHER INFORMATION :

BENEFITS :

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.