Customer Service Representative

Job Description

Job Description

Position Title : Customer Service Representative

Location : Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America

Requisition Number : Req #199

Description :

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Customer Service Representative position has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound / outbound calls, chat, email and Communication issues. We are the “face and voice” of the company and as such; must conduct a positive, professional demeanor as we in many cases are first to hear of problems needing resolution thus providing program related resource information, act as liaisons to other departments within the company striving for first contact resolution.

• Call center and phone customer service experience highly preferred
• Bilingual preferred : Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training
• Full time, 35 hours a week
• Monday - Friday, 8 : 30am - 4 : 30pm

Essential Functions

Competencies

Preferred Experience

Required Education

Work Environment

Physical Demands

Travel

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an of growth opportunities for our employees to develop your career and enhance your experience.

Work Authorization / Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family : Associate

Job Function : Non-Supervisor

Hourly

Hiring Rate : 20 USD

Travel Required : No

Compensation details : 20-20

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