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Senior Employment Specialist

Senior Employment Specialist

Chrysalis Center IncSanta Monica, CA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

The Chrysalis Senior Employment Specialist (Sr. ES) plays an integral role in client success, partner relationships and center operations. The Sr. ES works 1-on-1 with clients on their caseload to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. The successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness & ability to incorporate into their work and educate colleagues on emerging industry best practices and techniques. In addition, this position will maintain key partnerships, participate in strategic conversations, and provide support to colleagues and Site Director.

Duties and responsibilities to include, but not limited to :

Provide Client Support, Guidance and Case Management

  • Oversee the day-to-day case management of both working and non-working client cases.
  • Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, provide referrals training, our transitional jobs program, and other social services.
  • Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
  • Facilitate orientation, Job Preparation class and employment related seminars as needed.
  • Maintain and disburse up-to-date referrals and community resources for clients and staff.
  • Maintain accurate client / program data to manage caseload and generate reports.
  • Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and growth opportunities into Salesforce case management database.
  • Analyze and report monthly data as required to maintain accurate client and program-based statistics.

Foster Strong Client, Colleague, and Partner Relationships

  • Collaborate with service provider partners, government entities and referral agencies, including giving tours of Chrysalis and speaking about / presenting on the Chrysalis program and services.
  • Facilitate and participate in planning of staff meetings, including scheduling presenters.
  • Participate in various committees and working groups in support of the organization’s Strategic Plan and site committees.
  • Assist in training staff, volunteers, and interns, as applicable. Provide feedback in supportive and constructive manner as appropriate.
  • Key strategic thought partner for Site Director.

    • Deliver Administrative and Operations Support

  • In Site Director’s absence, provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues.
  • Troubleshoot day-to-day service needs and staff capacity.
  • Support Site Director and Management Team in continuing to refine, practice and train staff on active case management, including conducting meetings and collaborating with Training Coordinator.
  • Maintain, follow and implement all safety policies and procedures.
  • Track and manage internal resources in conjunction with Site Director.

    • General Duties

  • Adhere to all Chrysalis policies and procedures.
  • Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
  • Other duties as assigned.

    • Job Skills & Qualifications :

  • Passion for Chrysalis’s mission
  • Bachelor’s degree preferred
  • Bilingual English / Spanish with the ability to deliver services in both languages
  • 1 – 2 years direct services / workforce development experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills, including effective time management and the ability to work and make decisions independently
  • Ability to multi-task and prioritize appropriately yet maintain flexibility
  • Ability to work in a fast-paced, professional environment
  • Ability to lead and work independently
  • Self-starter with “can do” attitude and initiative
  • Ability to interact with clients, colleagues, partners, and others with diplomacy and tact
  • Sensitive to various cultures and lifestyles
  • Maintain confidential information and exercise discretion
  • Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred
  • Willingness to work flexible schedule depending on needs
  • Reliable transportation
  • Willingness to travel to meetings and other sites (mileage reimbursed)

    • Physical Requirements :

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and / or move up to 25 pounds.

    Fair Chance Hiring Statement

    Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and / or justice-involved; people who have experienced housing insecurity and / or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

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    Employment Specialist • Santa Monica, CA, US