Supervisor, Telecom Operations

The initial application window closes October 15, 2025.

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Supervisor in Telecom Operations to join our team. The ideal candidate has experience leading people and comes from the telecommunications industry.

The Supervisor, Telecom Operations, manages a team of about six Telecom Technicians. This role involves coaching and supporting Technicians, performing quality checks, coordinating daily work, and leading process improvements. The Supervisor ensures high-quality service, efficient task completion, and effective resolution of customer issues.

This position also involves planning, scheduling, and special projects, including diagnosing issues, improving policies and standards, and coordinating across departments.

RESPONSIBILITIES

Fieldwork (40%) Assist Technicians as neededPerform quality assurance checks to ensure SOP complianceHandle emergency overflow workProvide coaching and feedback to Technicians Operations Coordination (30%) Manage communication channels to support TechniciansShare updates and coordinate with other departments Project Coordination (15%) Plan and prioritize Enterprise and Business Solutions projects with the Telecom Project CoordinatorCommunicate project updates to Technicians and stakeholders General Management (10%) Conduct performance management and appraisalsApprove timesheets and time-off requests promptlyEnsure proper documentation of internal processesMaintain compliance with company policies and applicable lawsFacilitate team and individual meetings to review goals and challengesPartner with HR on recognition and discipline practices Other Duties as Assigned (5%)

WHAT YOU NEED

Minimum Qualifications Associates Degree or equivalent industry experience2+ years of experience in : Fiber-optic splicing and equipment installationStructured cabling / telecommunications infrastructure (data / voice wiring, verification, troubleshooting)Strong problem-solving, critical thinking, and communication skillsProficiency with hand tools, splicer machines, and OTDRStrong computer skills, including Microsoft Office SuiteValid drivers license with a safe driving recordAbility to distinguish colors (color vision)

Preferred Qualifications Previous supervisory experienceFamiliarity with : IP data networking and wireless protocolsSecurity systems installation, video surveillance, and access controlKnowledge of GPON, fiber-optic distribution, and Calix FTTH technologyExperience with project management and meeting deadlinesAbility to learn workforce management and operations software

PHYSICAL & WORKING CONDITIONS Combination of office, indoor, and outdoor work in varying environments and weatherOccasional exposure to vibration, confined spaces, and work at heights (ladders, rooftops, bucket trucks, scaffolding)Typically 40 hours per week; evenings or weekends may be required to meet deadlines or respond to issuesFrequent sitting, standing, walking, talking, and computer use; occasional lifting of 45+ lbs and physical activity such as bending, climbing, or kneeling

WHAT WE OFFER Paid professional development opportunities, tuition reimbursement, and in-house training programsInsurance Plans include : Company paid : Dental | Term Life | Long-Term Disability Low Cost Medical Options | Prescription Coverage | Vision | | Voluntary Insurance Health Savings Account with annual company contributions to your HSA 401(k) Retirement Savings Plan with a valuable company matching contribution Generous Paid Time Off (PTO) programPaid holidaysDiscounted company products and servicesWellness incentive program ($610 value)

ABOUT US

For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana.

Smithville is proud to be an equal opportunity employer.

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