Platform Solutions - Credit Bureau Disputes CW Specialists

Title : Platform Solutions - Credit Bureau Disputes CW Specialists

Duration : 12 months

Location : Draper,UT 84020

Responsibilities :

o Be the subject matter expert while managing multiple high-risk function queues.

o Documenting steps taken, while efficiently and accurately completing customer requests through casework.

o Workload will consist of high-risk casework such as Credit Bureau disputes and notifications.

o Participating in projects or process improvements to drive operational excellence.

o Research escalated customer disputes and requests and provide customer-centric resolutions.

o Abide by applicable regulatory and departmental policies and procedures.

o Contribute feedback to develop new content and refine the existing processes and procedures.

Must Haves / Qualifications :

o Prior experience working with the major credit bureaus and their propriety products preferred.

o Prior financial industry experience.

o Prior data furnishing experience preferred.

o Strong analytical ability required.

o Prior credit bureau dispute and operations experience.

o QA and UAT of Metro2 mapping and mitigation of rejections.

o Proficient skills with Excel, Word, PowerPoint required.

o Experience using SQL, SAS, or comparable data mining and query tools a plus.

o Bachelor's degree preferred or equivalent work experience.