Administrative Director, Gynecology and Urology

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the oversight of the Executive Director (with additional direction from the Division Chairs), the Administrative Director is responsible for the daily management of business operations for assigned divisions across all practice locations, such as Burlington, Peabody, Lexington, and additional off-site locations. In conjunction with the Medical Leadership, the Administrative Director is responsible for implementing and maintaining quality and performance standards for all facets of the practices, and monitoring patient and staff satisfaction to ensure high quality, patient-centric care is provided. Assist with maintenance and ongoing development of the annual budget and is responsible for the optimization of revenue cycle, clinical workflows, and provider productivity. This role serves as the principal liaison between clinical, administrative, and financial teams, producing effective collaboration to meet budgetary goals, divisional growth, and operational excellence. Works very closely with Medical Leadership, and reports directly to the Executive Director.

Essential Duties & Responsibilities

Administrative / Operational :

• Oversees the operation of the ambulatory clinics and manages staff including nurse / operations manager, administrative and nurse supervisors and other application divisional management positions.
• Provide feedback, recognition, and support for the team. Evaluate training needs and coordinate ongoing staff training and education.
• Principal liaison with all clinicians to ensure their satisfaction with the administrative and financial support of their practice. Monitor clinical workflows to ensure best practices are followed in patient care, documentation, coding, and medical record maintenance.
• Collaborate with clinical teams to monitor workflows, schedules, and patient experience, implementing strategies to deliver high-quality care in a cost-efficient manner.
• Work with patient access, administrative staff, and clinical teams to ensure accurate provider templates, effective patient scheduling and efficient clinic flow. Manages assignment of clinical providers to all practice locations and ensures all clinical shifts are covered and QGenda or AMION scheduling software reflects the most up-to-date assignments. Helps oversee and manage provider time away process.
• Participate in the recruitment and onboarding processes for administrative staff and clinical providers, including orientation programs. Address staffing issues, making adjustments based on operational needs, and ensure compliance with personnel policies. Conduct performance evaluations and administer merit salary increases in accordance with established standards.
• Forecast and address needs related to personnel, supplies, equipment, training, and contract management. Assist in negotiating and managing contracts for services within assigned divisions.
• Informs senior management of any site / divisional problems. These may include but are not limited to safety, equipment, staffing, medical staff and interpersonal problems. Counsels, disciplines and follows appropriate management expectations for direct reports.

Fiscal :

Strategic :

Minimum Qualifications

Education : Bachelor's in Business Administration, Health Care Administration or related area of study and 5 years of directly related experience in a hospital or health care setting. Master's in business administration or health care or related field, preferred.

Licensure, Certification, Registration : None required.

Skills, Knowledge & Abilities : Strong knowledge of managerial and budgetary practices. Excellent personnel management skills and demonstrated ability to provide leadership. Strong emotional and social intelligence. Strong approach and commitment to cost containment. Skills in critical judgment and thinking. Strong project management skills. Exceptional written and verbal communication skills. Must be a self-starter, able to work with minimal supervision and direction. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards. Must possess high potential to take on more responsibility and be ready for the possible growth of this role into a more senior position.

Experience : Minimum of five years management in an academic medical center setting or equivalent.

Scope / Impact Statement : Staff is kept informed of policies. Structures are in place for communication. Knows when to involve the Executive Director / Division Chairs. When resolving Employee Relations Issues, provides necessary intervention to allow for the best possible outcome for the employee and the Organization. Demonstrates improvement strategies through new processes or proposals. Demonstrates a clear understanding for the budgetary process.

Pay Range

$140,000.00 USD - $170,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Vaccination Requirements

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled