Regional Opers Manager

Regional Operations Manager

The Regional Operations Manager (ROM) is responsible for leading and overseeing the operational performance of multiple branches within a designated territory. This role ensures consistent delivery of exceptional customer service, operational efficiency, and cost management. The ROM drives the implementation and sustainability of Standard Operating Procedures (SOPs), rooted in LEAN principles, to optimize processes and improve service outcomes. Success in this role requires strong leadership, strategic thinking, and time management skills, with a focus on operational excellence and customer-centric service delivery.

Job Duties :

• Develop and execute regional initiatives and growth plans for each region in collaboration with the Regional Sales Manager.
• Provide strategic and tactical direction and support to locations within region by various source of communication and regular onsite visits.
• Partner with the Regional Sales Manager to support the sales growth of the company.
• Support locations by assisting in identifying short- and long-term solutions and sharing successful methodology across each branch.
• Build and develop a high performing team of leaders and branch managers capable of executing the work at a high level and ensure an exceptional service is provided at each branch within the assigned territory.
• Assure all branches meet the established goals and the requirements in order to perform and function effectively.
• The ability to create a cohesive work environment and maintain company culture.
• The ability to create the guidelines for his / her team to follow and be able to hold them accountable.
• Collaborate with team to create and implement SOP's in all functional operations systems and processes.
• Effectively lead and guide to build organizational teams on our core values of Family, Integrity, Improvement, Respect and Partnership.
• Establish best in class operational proficiencies and cost structure utilizing industry benchmarks from CTDA or other distribution surveys as a guide. Metrics should include activities, such as, transaction rates / FTE, sales / gm $ / FTE, inventory cycle count accuracy, space utilization, etc.
• P&L with emphasis on SG&A cost containment and delivery of stated goals of financial ratio benchmarks. Participates in regular P&L reviews to ensure budgets and expenses are met.
• Learn and assimilate LEAN and 5-S principles through all operational processes.
• Establish budgets and objectives and operate within policy guidelines.
• Utilize information and technology impacting distribution to increase innovation and ensure continual improvement throughout the Operations.
• Develops and executes project delivery strategies, overlaying and adhering to best in management and disciplined processes to achieve profit plan, drive internal execution resource alignment and provide unique customer experience.
• Supports the efforts for opportunities committed to customer satisfaction and overall success of each branch performance.
• Assure compliance and continuity to all processes, procedures, facility and equipment maintenance and inventory control.
• Establish and adhere to best practices and associated metrics.
• Talent Management & Human Resource functions including, talent and performance assessment, recruitment, hiring practices, talent development and corrective action.
• Establish quarterly schedule / cadence of branch visits and branch meetings.
• Provide monthly and quarterly operations performance report to Director of Operations and VP / GM.

Job Qualifications :

Physical Demands :

Mental Demands :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service.