Coordinator - Field Services Operations

Coordinator - Field Services Operations

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As the Coordinator - Field Services Operations, you will be responsible for the coordination and completion of Field Service operational responsibilities for assigned market(s). It requires a high level of coordination of activities and personnel; records maintenance, and communications with multiple teams, vendors, and customers to ensure on-time delivery of products and services to our customers. Emphasis will be on performing Field Service support functions in a standardized process across all markets. The individual selected for this position will be required to reside within a 60-minute driving distance from the Post Falls, ID.

Responsibilities :

• Inventory management for assigned market(s)
• Monitor market inventory levels
• Work with internal partners to maintain appropriate inventory levels
• Manage the movement of inventory into and out of markets
• Issue equipment / supplies from inventory to technicians, other TDS associates, and third-party vendors
• Maintain appropriate inventory levels using related systems / applications
• Order and process orders for inventory and materials needed for market operations
• Also order equipment, uniforms, office supplies, etc.
• Maintain an accurate log of all purchase orders specific to Field Services
• Receive shipments and track regulated & deregulated inventory and materials
• Track delinquent shipments
• Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks
• Serve as the single point of inventory contact for vendors and internal groups
• May operate a forklift to unload inventory and move it within the warehouse
• Partner coordination
• Manage communications and tasks across internal teams and external contractors to ensure work completion, including :
• Confirmation of project statuses and completion of incomplete tasks
• Coordination of technician dispatches to customer sites
• Ensuring all accounting tasks are completed for inventory management
• Interact with TDS customers, including :
• Confirmation of or rescheduling of technician visits (in some markets)
• Communication of unscheduled technician visits
• Drop install coordination for assigned market(s)
• Create new projects
• Prepare initial Site Survey checklists
• Follow up on installs and retrievals from assigned field tasks
• Review open order reports and takes action to ensure completion
• Follow up on reports from SAP for open and closed projects
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations
• Ensure timely review and follow up of notification of orders and tickets
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders
• Local market team support
• Coordinate vendor meetings
• Assist the workforce management team with dispatching assignments
• Process invoices to Accounts Payable
• Assign and maintain logs for test equipment and tools
• Order and cancel facilities access keys
• Return equipment
• Maintain repair and vehicle logs
• Update contact lists
• May perform office safety checks