Customer Service Specialist - Bilingual (Woburn)

Customer Service Specialist at Rainbow Balloons

Rainbow Balloons, a leading wholesale provider in the balloon and balloon accessory sector since 1986, is currently on the lookout for a dedicated Customer Service Specialist. By representing top manufacturers in the industry, we cater to a diverse clientele including mass merchandisers, event decorators, florists, and more. Our continued growth opens the door for an enthusiastic individual to join our customer service team.

Position Overview :

As a Customer Service Specialist, you will be a pivotal representative of Rainbow Balloons, managing a variety of service interactions with both accuracy and speed. Your day-to-day responsibilities will encompass managing account inquiries, order processing, shipment tracking through 3rd Party Logistics, and addressing customer concerns with a positive, solution-oriented approach.

Key Responsibilities :

• Uphold exceptional customer satisfaction by providing stellar sales service.
• Manage a high volume of incoming calls and emails, understanding and addressing customers needs while informing them about our product features.
• Employ effective up-selling techniques to promote additional products and services, enhancing customer satisfaction and boosting company revenue.
• Process new orders and modify existing ones, while efficiently managing customer accountsboth new and existing.
• Deliver reliable and high-quality customer service in responding to product inquiries, coordinating orders, and solving problems routinely.
• Resolve customer concerns, issues, and complaints with utmost professionalism and courtesy.
• Maintain an accurate and up-to-date customer and order database.
• Multitask effectively to meet multiple deadlines in a prompt manner.

Administrative Duties :

Minimum Qualifications :

Desired Qualifications :

Benefits :

Join us at Rainbow Balloons and be a part of a collaborative and energetic team committed to delivering top-notch customer service in the festive industry of balloons and accessories!

Rainbow Balloons provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws