Customer & Technical Support Coordinator

Job Description

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

We are currently looking for a Customer & Technical Support Coordinator in Houston, TX within our Kawneer business, a leading manufacturer of architectural aluminum products and systems for the commercial construction industry.

Our Customer & Technical Support team is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service / problem resolution and data maintenance.

Responsibilities

Job Duties and Responsibilities :

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and / or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks
• Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety
• Assist with other related duties as assigned or required

Qualifications

Basic Qualifications :

Preferred Qualifications :

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we :

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement : Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

Springdale is a part of the Northwest Arkansas (NWA) metropolitan area and region within the Ozark Mountains. Nearby cities include Fayetteville, Rogers, and Bentonville. It is the 13th fastest growing metropolitan area in the United States. Growth is driven by several Fortune 500 companies, including Arconic, as well as over 1,300 suppliers and vendors drawn to the region by these large businesses. NWA amenities include the Crystal Bridges Museum of American Art, Walmart AMP and Razorback Regional Greenway.

Our Springdale facility is located in the 4th largest city in the state of Arkansas. Located in both Washington and Benton counties, our city is a diverse and friendly community. Catch a ride on the beautifully restored Arkansas and Missouri Railroad or visit the Shiloh Museum of Ozark History. Outdoor enthusiasts flock to the scenic waters of Beaver Lake for water sports and relaxation, and the multitude of parks and trails of the Ozarks. Home to the Randal Tyson Recreational Complex and the Botanical Gardens of the Ozarks, Springdale offers many unique world-class attractions. See more about Springdale here : explorespringdale.com.