Outbound Phone Transfer Agent

Job Description

Job Description

About Education at Work

Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

The Opportunity

For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.

Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW :

• Effective Communication in a business environment
• Problem-Solving
• Dependability and a Strong Work Ethic
• Adaptability and flexibility
• Teamwork and Collaboration

In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.

What Are We Looking For?

Key Responsibilities

Student Benefits

Work Requirements / Expectations

Technical Requirements

Non-Exempt

Please note : EAW is NOT considered an On-Campus Employer and cannot accept CPT / OPT sponsorships.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.