Airport Communications Specialist II

GENERAL SUMMARY

• The ACS II is the entry level position within the Airport Communications Specialist (ACS) series. This position works independently exercising mental and sound judgment in responding to E-911, emergency and non-emergency calls for service, dispatching emergency and non-emergency units, responding to security events and alarms, and coordinating airport operation responses
• The ACS II is responsible for receiving all incoming calls for service (E-911, radio, administrative, etc), immediately determining the proper response for an event or emergency, dispatching first responders, creating and updating events utilizing the Computer Aided Dispatch (CAD) system, maintaining radio or other verbal contact with all police, fire and security units while on assignment and maintaining status dispatched units
• The ACS II is responsible for helping to support the achievements of the mission and overall goals of the Indianapolis Airport Authority by helping to ensure that the objectives of the Airport AOC/EOC are attained
• The ACS II is responsible for providing overflow and after-hours tier 1 IT Help Desk support to Airport stakeholders

ESSENTIAL FUNCTIONS

• Responsible for working harmoniously with co-workers while assisting the AOC Supervisory team in maintaining a safe, orderly and efficient work environment
• Obey departmental rules, regulations, policies, and procedures
• Meet IAA standards of conduct and performance
• Responsible for working harmoniously with all Airport employees and other stakeholders
• Responsible for coordinating with AOC personnel and other resources as necessary to ensure proper response and management to calls for service received by the AOC
• Exercises independent judgment to categorize the priority or nature of requests received and to dispatch the appropriate resources; transfers calls to other entities as appropriate.
• Dispatches Police, Fire, EMS, and other airport personnel to all requests for service according to priority and availability of resources
• Maintains radio or other verbal contact with all police, fire, EMS and other airport personnel while on assignment
• Accurately requests, retrieves, and interprets critical wants, warrants, and vehicular information from IDACS/NCIC information systems
• Accurately enters call and incident records into appropriate databases
• Receives, documents and triages overflow and after-hours requests for IT Help Desk support
• Provides basic Tier 1 support and creates IT helpdesk tickets
• Escalates IT support issues as appropriate, communicating relevant information (such as criticality and timeliness), and confirm escalated issue has been received
• Monitors various police, fire, life-safety and security alarm systems and coordinates the proper response with airport and other local agencies as necessary
• Ensures that all calls for service are handled in a timely, efficient and professional manner and that all records are maintained in accordance with Airport, local, state and federal standards and/or regulations

MINIMUM REQUIREMENTS

• Completion of High School curriculum or equivalent
• Ability to obtain and maintain and an Airport SIDA badge

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this position, the employee is required to walk, sit, use of hands to finger, handle, or feel objects, reach with hands and arms, balance, stop, talk or hear. The employee must occasionally lift and/or move up to 25+ pounds or more. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Operate a motor vehicle with a valid driver’s license. Use of a computer and other personal assistance devices (tablets or mobile phone) are a must for this position. Due to the physical construction of the Communications console, it is necessary for employees to have movement within the workspace. The area of mobility would include a general space of approximately 10-12 feet in length (side to side) and 8-10 feet in width (forward and backward). This would be accomplished by utilizing a provided chair with sufficient mobility to accomplish this requirement.
• Work environment: This position is performed within an office environment approximately 80-90% of the time. The other 10-20% the employee could be exposed to weather conditions prevalent at the time. With multiple worksites the noise level varies from the office environment and the outside environment. The incumbent in this position is expected to work independently and as part of the team.