Manager, Client Success

Who are we looking for?

The Manager, Client Success is responsible for managing and enhancing the client relationship after the initial sale, with a focus on long-term engagement, client satisfaction, and revenue growth. This role oversees the Client Success Account Managers, who are responsible for nurturing ongoing relationships, identifying cross-selling opportunities, managing renewals, and promoting engagement within the DataServ community.

Additionally, the Manager, Client Success supports relationship-building efforts through collaboration with the Client Engagement Specialist, ensuring clients receive value through documentation, training programs, and strategic engagement initiatives.

This role is accountable for developing and executing plans to drive client success outcomes, including retention, expansion, and advocacy. The Manager will collaborate with internal stakeholders such as the Co-Founder & CEO, CRO, Project Team, Initialization Team, Billing Department, and IT Staff to align client success initiatives with broader company goals.

We are currently hiring this position in the following states : Oregon, Utah, Arizona, Colorado, Texas, Kansas, Missouri, Minnesota, Illinois, Michigan, Ohio, South Carolina, Washington, Connecticut, Georgia, and Florida.

About Us

At DataServ, we believe in "creating a better way"...and we believe in doing so through "Evolutionary" change that works vs. "Revolutionary" change that too often fails. We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office "administrative" role to a "strategic" business unit contributing to the bottom line. DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI.

Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology. Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability.

Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years. Read more about us at .

We value :

• True individual ownership and responsibility over projects.
• Taking the work very seriously, but not taking ourselves too seriously.

About You

Required Education, Skills and Experience :

Why you should apply at DataServ :

Benefits of Working at DataServ :

If you think you have something special to bring to DataServ, if you get what we're trying to do, and you want to join an exceptionally talented team, apply on-line at . We look forward to receiving your information!

AAP / EEO STATEMENT

DataServ is an Equal Opportunity Employer / Vet / Disable