Customer Service Technician I

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!

The Customer Service Installation Technician I is responsible for the installation, maintenance, troubleshooting, and support of parcel and postal logistics systems at customer sites. The role involves hands-on work with electrical and mechanical components, as well as system-level diagnostics and repairs. Technicians in this role are expected to document work accurately, comply with safety protocols and customer requirements, and collaborate with internal engineering, project, and service teams. The position requires flexibility to travel, provide remote support, and work occasional weekends or holidays. The role is based in Irving, TX.

Your role in our team

• You will perform on-site system assessments and support equipment performance during installation and post-installation phases.
• You will participate in equipment installation, testing, repairs, and overhauls of parcel and postal systems in compliance with technical specifications and safety standards.
• You will provide training to customers on system operation, care, and preventive maintenance.
• You will perform routine inspections, maintenance, and documentation of equipment and systems.
• You will recommend and implement improvements to increase equipment reliability, efficiency, and performance.
• You will analyze field data and system trends to identify root causes and support issue resolution.
• You will escalate critical system issues and coordinate appropriate corrective actions.
• You will collaborate with engineering, project management, and service teams to ensure seamless integration and support.
• You will obtain and manage site-specific permits, certifications, and customer-required sign-offs as needed, within authorized scope.
• You will complete accurate service documentation including reports, logs, and forms.
• You will ensure compliance with safety protocols, company policies, customer-specific requirements, and applicable regulatory standards.
• You will respond to customer service calls, including travel on short notice and extended assignments, including weekends.
• You will perform other duties as assigned.

Your profile

85 dB), dust, heat, cold, and moving machinery.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.

This full-time, exempt role offers a hybrid work setting.

Your benefits

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state / provincial, and / or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer : The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on ' Apply now ' to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion / belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

#LI-Hybrid #LI-RP1

We are Körber - an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal : we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.