Senior Help Desk Technician

THE COMPANY

ClientFirst is a management consulting firm specializing in providing optimal information technology guidance and support services, including strategy, management, planning, design, procurement, and implementation project management.

ClientFirst was recently profiled in CIO Review as one of the 20 most Promising Government Technology Consulting Service Providers .

CERTIFICATIONS

A+ certified or similar

Other certifications helpful, but not required

SKILLS & QUALITIES

Minimum 5 years help desk / Systems Administration experience

Must be an excellent verbal and written communicator

Must be a self-starter, highly motivated, and independent worker

Comfortable in a fast-paced environment, serving multiple clients each day

Windows Server 2003, 2008, 2012 administration

Basic LAN configuration

VMware or equivalent virtualization experience

Exchange 2007, 2010, 2013 experience

EXPERIENCE

Experience with local government, public safety, school districts, or other public entities helpful

RESPONSIBILITIES

Initial responsibility will be for desktop support and administration

Local area network and file server support for a variety of public and private sector clients

Support multiple clients on a regular basis

Administer changes and adjustments to systems, as needed

Recommend the purchase of new equipment

Assess system performance and recommend improvements

Assist with developing, implementing, and enforcing policies and procedures

Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements

Respond to and resolve difficult inquiries and complaints

Provide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as needed maintenance

Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures

ADDITIONAL DETAILS

401k

Medical Benefits

Cafeteria Benefits Plan

Please submit your minimum salary expectations for this position

We will consider a contract arrangement. Please indicate your preference when you apply.

Recruiters please do not contact this job poster

Please do not contact job poster about other services, products, or commercial interests

Job Type : Full-time

Required experience :

Help Desk : 5 years

Required license or certification :

A+ certified or similar