Service Coordinator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is . To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Office Admin to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the staff Managers with various office duties.

Key Competencies and Requirements :

• Phone etiquette
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

Education & Experience :

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

Duties and Responsibilities :

• Coordinate and schedule service calls and maintenance for generators
• Dispatch field technicians efficiently based on location and availability
• Communicate with customers regarding appointment times, service updates, and inquiries
• Maintain accurate service records and scheduling logs
• Manage incoming service requests via phone and email
• Work closely with service managers and technicians to ensure smooth daily operations
• Provide exceptional customer service and follow up on completed jobs
• Track and manage inventory for parts and maintenance kits
• Invoice and collect payments associated with service appointments
• Oversee departmental accounts receivable to ensure timely collections

REQUIRED

• Mandatory On-Call Availability during Storm Season
• Team Collaboration & Cross-Department Support
Benefits :
• 401(k)
• Life & Voluntary Life Insurance
• Positive & Collaborative Work Environment
• Short & Long Term Disability
• Medical, Dental & Vision
• 401(k) +(matching after 6 mo's of employment)

Note : This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Compensation : $16.00 per hour