NOC Operations Manager

Roles and Responsibilities :

• Monitor and maintain computer networks and systems to ensure optimal performance and stability.
• Ensure the reliability and stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues efficiently.
• Perform regular network performance checks and report on system health.
• Coordinate with field technicians and engineers for maintenance and issue resolution.
• Maintain accurate records of outages, incidents, and quality control measures.
• Execute incident response protocols for remote and cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management workflows.
• Conduct remote network surveillance and respond to events proactively.
• Triage and resolve network incidents within defined SLA timelines.
• Collaborate with subject matter experts for complex troubleshooting scenarios.
• Provide customer-facing support via phone, email, and portal interactions.
• Communicate effectively with stakeholders during service-impacting events.
• Manage vendor tickets and ensure timely resolution of third-party issues.

Qualifications & Skills :

Preferred Skills :