Assistant Manager, Transportation Guest Services

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Join Our Team in Anchorage!

Our Guest Services department is seeking a dynamic Assistant Manager of Guest Services to help lead our seasonal team. In this role, you’ll oversee daily operations and provide hands-on supervision to ensure exceptional service delivery for our guests.

Responsibilities :

• Assists in managing guest service staff and activities to meet guests’ satisfaction.
• Supervises Guest Service activities including communication, luggage conveyance, sales, and guest satisfaction.
• Supports and manages employees with responsibilities at the Airport, Hospitality locations, third party hotels, and luggage mobility and storage.
• Applies knowledge of company products, policies and procedures and customer service.
• Monitors and tracks Over the Counter sales; recommends strategies to increase sales and customer satisfaction; implements approved plans.
• Processes financial transactions and reports for Over-the-Counter Sales
• Processes purchase orders with Company defined guidelines and policies.
• Performs “Manager on Duty” responsibilities.
• Participates in guest services interviewing, selection,and training.
• Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel.

Requirements :

Knowledge, Skills and Abilities :

Benefits :

Our Culture…Stronger Together :

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at :  .

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances