Customer Returns Specialist

Customer Returns Specialist

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. The Customer Returns Specialist is responsible for inspecting / auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven, team environment, this could be the perfect match!

What You Get To Do Every Day

Conduct quality inspections on items being returned (i.e. damages, validating the description of the item, etc.)

Adhere to SOP production processes by confirming specifications and conducting visual and measurement inspections

Process adjustments and credits to customers' accounts

Update inventory as needed (i.e. modify original listings, designer, or size, etc.)

Perform research on Customer Returns related inquiries and exception items

Safe handling and care of luxury fashion items

What You Bring To The Role

Minimum Requirements

Ability to perform all required functions of the job in English

Strong attention to detail

Intermediate computer proficiency

Experience working in a high volume, production-driven environment

Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment

Strong sense of urgency and team-oriented mentality

Preferred Requirements

Proficiency with Google Suite applications (Gmail, Sheets, Docs, Slides)

Experience processing retail returns is highly preferred

Knowledge of designer brands and experience handling luxury products is a plus

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $16-$17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidates skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRRs total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding womens and mens fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. Thats why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision.