Systems Administrator Microsoft O365

Program and Role Summary

The primary focus on the Microsoft O365 Systems Administrator, is to work closely with our IST team, staff, and vendors in assisting the company-wide migration and implementation to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, including but not limited to supporting our technical support teams, training, and maintenance of the Microsoft 365 platform

Primary Responsibilities :

• Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability.
• Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
• Assist in the administration and support of Microsoft Exchange, Teams, OneDrive, Intune, Entra, infrastructure, mobile access, etc.
• Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff.
• Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components.
• Responsible for handling various escalated helpdesk support tickets, including requests that require hands-on intervention.
• Other duties as outlined in the position description.