The Service Coordinator supports field service operations by scheduling service technicians, coordinating customer service requests, and managing service work orders. This role serves as the primary point of coordination between customers, technicians, and internal teams to ensure timely, accurate, and professional service delivery.
Key ResponsibilitiesSchedule and dispatch service technicians for inspections, preventive maintenance, repairs, and emergency service calls
Coordinate technician schedules based on availability, skill set, location, and job priority
Communicate schedules, changes, and updates to technicians and customers
Receive and process incoming service requests via phone and email
Create, update, and close service work orders with accurate documentation
Track open service calls and follow up to ensure timely completion
Support billing accuracy by confirming labor hours and service details
Maintain clear communication with service management, technicians, and customers
Experience in service coordination, scheduling, dispatch, or administrative support preferred
Strong organizational skills with attention to detail
Clear and professional communication skills
Ability to manage multiple priorities in a service-driven environment
Basic computer proficiency, including scheduling and service systems
Reliable, dependable, and team-oriented
Experience supporting field service technicians
Familiarity with industrial, construction, crane, or heavy equipment environments
Experience using service or dispatch software
Office-based position with frequent phone and computer use
Occasional overtime may be required to support service needs
The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
Service Coordinator • Kansas City, MO, US
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