TDR Field Support Wave 2The CSI Companies • Pittsburgh, PA, United States

TDR Field Support Wave 2

The CSI Companies • Pittsburgh, PA, United States

8 days ago

Job type

Temporary

Job description

CSI Companies is seeking 35 Field Support Technicians (TDR Support) to work with one of ourtop healthcare clients starting on January 5th, 2026! Location : Pittsburgh, PA & the surrounding areas

Travel : Will travel to different clinics / hospitals within a 50-mile radius

Duration : 3 - Month Contract

Start Date : 1 / 5 / 2026

Pay : $28 / hour W2

Shift : Monday - Friday, 8am - 5pm

Description :

Overview As a Field Service Technician / TDR Tester, you will play a critical role in preparing healthcare facilities for a successful EPIC system go-live. This position involves deploying, configuring, and testing IT hardware and software to ensure all devices are fully operational and integrated with EPIC workflows. Key Responsibilities Device Deployment & Configuration

Install, configure, and troubleshoot end-user devices including computers, printers, scanners, and peripherals.
Ensure all hardware meets technical requirements for EPIC system compatibility.

Testing & Validation

Conduct comprehensive end-to-end testing of devices to verify functionality within the EPIC environment.

Validate device connectivity, application performance, and workflow integration.

Documentation & Reporting

Maintain accurate and detailed records of hardware deployment, configurations, and test outcomes.

Create and update documentation for testing processes and troubleshooting steps.

Collaboration & User Support

Coordinate with clinical and IT teams to schedule and perform testing activities.

Provide guidance and hands-on support to end users during the testing process.

Issue Troubleshooting

Diagnose and resolve hardware or configuration issues quickly and effectively.

Document issues and resolutions for future reference and continuous improvement.

TDR Script Execution

Assist in developing and refining test scripts tailored to EPIC workflows.

Execute testing scripts to ensure all systems function as expected before go-live.

Device Readiness Tasks

Support device readiness efforts, including hardware labeling, asset tagging, and inventory management.

Required Skills & Qualifications Technical Expertise

Strong proficiency in deploying and troubleshooting Windows-based systems and peripherals.

Familiarity with networked device configurations and healthcare IT environments.

EHR Knowledge

Experience with EPIC or other Electronic Health Record (EHR) systems is highly desirable.

Analytical Thinking

Proven ability to identify, analyze, and resolve technical issues independently and effectively.

Communication Skills

Excellent verbal and written communication skills for interacting with technical and clinical staff.

Documentation Accuracy

Detail-oriented with the ability to maintain thorough documentation of processes and findings.

Team Collaboration

Ability to work well in cross-functional teams, maintaining a customer-focused approach.

Preferred Experience

Previous experience in TDR roles, device rollout projects, or large-scale IT hardware deployments.

Familiarity with hospital or clinical environments and understanding of end-user workflows.

#HCIT

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Field Support • Pittsburgh, PA, United States

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